The IT Administrator will serve as the first point of contact for end users and provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware throughout the company.

Job Duties:

• Determine the best solution based on the issue and details provided by the end user
• Walk end users through problem-solving process
• Install, modify, and repair computer hardware and software
• Install computer peripherals for users
• Clean up computers. E.g. unnecessary hard drive use, physical cable management, etc.
• Resolve technical problems with Local Area Networks (LAN), and other systems
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow up with end users to ensure their issue has been resolved
• Gain feedback from end users about computer usage
• Provide accurate information on IT products or services
• Identify and suggest possible improvements on procedures
• Write training manuals
• Train end users
• Ability to install and maintain network cabling

QUALIFICATIONS:

· College Diploma/University Degree in related field

· 1-2 years experience in an IT setting

· Organizational, verbal and written communication skills a must

· Attention to detail and ability to multi-task is an asset

· Basic IT knowledge

· Ability and eagerness to learn new software and technologies